Frequently Asked Questions
Why do you Require a Phone Call?
This ring is a personalized item for you. We don’t see how to accomplish this without hearing from you. It is the only way to get the most precise design input to make sure that we are giving you the best that we are able. Plus hearing meaningful stories from our clients is is a job perk that can’t be beat.
What kind of material can I send you?
We can make almost anything work. Common ones include: Paper, Wood, Hair, Fur, Plastic, Stone and Metal. If you have something different in mind, let us know and we will see what we can do!
How long does the process take?
Roughly two weeks from our initial call. Our process consists of creating a high quality ring for you to cherish, and working with the postal system. Shipping takes the most time. You will get one shipment with a ring sizer, you will return the sizer with your item, and finally we return your finished ring to you for three USPS trips. If you would like your ring faster than two weeks, let us know during our initial consultation, and we can discuss an expedited process.
Can you make multiple rings for different people with the same inlay material?
Yes, absolutely! We are happy to assist family, friends and any group of people in creating a lasting memory that each individual can have. In certain situations this is often a good solution when many people are interested in the same inherited item. This can sometimes allow every interested person to have a piece of a shared memory.
Why use stainless steel?
Stainless steel is one of the most durable materials we have. It has an excellent strength to weight ratio, is not brittle, and is highly resistant to corrosion. Along with all of that, allergic reactions are extremely rare with this metal. Since our interest is in sealing away your memories forever, we would be hard pressed to come up with a better material.
Can the ring be resized?
No, unfortunately, it cannot. Stainless steel jewelry can be resized, but this is done by making a cut through the entire ring, prying it apart, and adding material in the space. We cannot add inlay material after it has been placed into the ring. Any metal, even gold which can be easily resized, would have the same issue.
What is the process to make sure my measurements are correct?
The most crucial detail is the size of the ring. To ensure that this is correct, we send you a set of sizing rings to try on. Choose the one that feels the best, send it back to us, and we will fit the ring just for you. When you call we can answer questions and there will be a sizing guide with the ring sizer. Our Measurement Guide provides more details of how to measure correctly.
What happens with any extra material I send you?
In general, the material is not sent back. Anything you send us will be almost certainly be destroyed in order to fit it into the inlay channel in the ring. When you receive your ring, we want you to be thrilled with it. Nothing makes that harder than getting your package with the broken remains of your memory along with the ring. We are happy to discuss alternatives on our consultation call, but our general rule is to return only your ring.
How much material should I send you?
If you can fit it in the return box, we will take it. Please send enough that we can get a high quality sample for the inlay say somthing at least the size of your thumb. We are happy to address any specifics of materials when you call.
What if I am conflicted about my memory?
I think it is important to remember a lot of people are conflicted to some degree or another. The beauty of your memories is that you control their significance. Determine ahead of time all the good that you wish to bring forward with you, and leave the bad behind. Your story and your memories are yours alone, and beautiful lessons can come out of the most difficult adversity.
What if rings aren't really my thing?
Just ask and we can send a chain along with your ring to turn it into a pendant.
What types of payment do you take?
Credit/Debit cards through a Paypal invoice,, or Check (include when returning your ring sizer.)
We do not charge for any of our consultations, only once you have asked us to begin work on your ring.